Terms & Conditions

Terms and Conditions

Conditions of Sale

Product Information

Information provided on our website is for guidance only. We make every effort to ensure information is as accurate as possible but we do not accept any liability whatsoever for any goods beyond the value of those goods.


Goods supplied online do not include installation. You should ensure your stove is installed by a professional Hetas-Certified installer to survey. You should also ensure your stove is delivered well in advance of your installation date.


Prices shown on our website include VAT. All orders are subject to availability. We reserve the right to refuse to accept any order where there is an error in the description of the goods or the advertised prices.


Delivery is to UK addresses only. Delivery may be included in the advertised online price – please check the product listing for details.

Delivery is usually made within 7-10 days. For larger items, such as stoves and hot tubs, Wood Heat Ltd will contact you with a delivery window. Products that must be ordered specially from the manufacturers may take up to 6 weeks for delivery. Wood Heat Ltd will advise you on these items.

Delivery times are estimates only.

Please let us know of any issues with access to your property. Our delivery partners will deliver your item to your property but for insurance purposes will not be able bring your item inside. Please arrange for the necessary assistance in moving your delivery to the required location. Our delivery partners will not be able to take your item up any steps, for example a garden path with steps or an apartment building. A kerbside delivery will be made in these circumstances.

If you are unavailable at your booked delivery window, charges may apply for us to redeliver your item.

Website Terms of Use

1. Definition of terms

The term ‘Wood Heat Ltd’ or ‘us’ or ‘we’ refers to the owner of the website.
The term ‘you’ refers to the user or viewer of our website.

2. Terms of use

2.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice.
2.2 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
2.3 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
2.4 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
2.5 All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
2.6 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
2.7 From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
2.8 Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
2.8.1 You may print or download to a local hard disk extracts for your personal and non-commercial use only
2.8.2 You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
2.9 You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
2.10 Every effort is made to keep the website online and running smoothly. However, Wood Heat Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
2.11 In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
2.12 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
2.13 This website and its content is copyright Wood Heat Ltd. All rights reserved.